How It Works

Creating a piece of memorial jewellery is a deeply personal journey. We guide you through every step with care, discretion, and the highest craftsmanship — so that your loved one is always with you.

Sending Your Materials

How do I send ashes, hair, or a fingerprint?

Once your order is placed, we will send you a secure, discreet sample kit by post. Inside you will find step-by-step instructions, a small sealable pouch for your ashes or hair, and a pre-addressed envelope to send them to us. Please send only a small amount — we require just a teaspoon of ashes or a few strands of hair. 

How do I provide a photo for photo engraving?

After placing your order, you can email your chosen photograph directly to us at info@alwayswithme.co.uk. We recommend a clear, high-resolution image with good contrast. Our team will review it and contact you if any adjustments are needed before work begins.

What if my sample is lost in the post or arrives damaged?

We understand how irreplaceable these materials are. We take every precaution in handling your ashes or hair. If you have any concerns about posting, we recommend using a Royal Mail Special Delivery or an equivalent tracked and insured service for your peace of mind. In the unlikely event that the ashes or hair arrives insufficient or damaged, we will contact you immediately to discuss the best way forward — your ashes or hair is always treated with the utmost respect and what we don't use is returned to you.

Processing & Turnaround Times

How long will my piece take to make?

Each piece is hand filled to order. Once we have received your ashes or hair, please allow:

• Silver items: approximately 4–6 weeks from receipt.
• Gold & bespoke items: approximately 6–8 weeks from receipt.

These timescales reflect the skill and care that goes into every piece. We will contact you as soon as your piece is ready to dispatch.

When will my order be dispatched after it is finished?

Once your piece has been completed and quality-checked, it will be carefully packaged and dispatched within 1–3 business days. You will receive a dispatch notification with tracking details by email.

Can I request an urgent or priority order?

We do our best to  accommodate time-sensitive requests. Please contact us before placing your order so we can advise on availability and any applicable arrangements.

Engraving & Personalisation

What personalisation options are available?

We offer a range of personalisation choices, including:

• Text engraving — names, dates, initials, or a short message
• Fingerprint engraving — a faithful impression taken from your ink card
• Handwriting engraving — a reproduction of your loved one's own handwriting
• Photo engraving — a portrait or image etched into the surface of the piece

Available options vary by item. Please check the individual product page for details, or contact us if you have a specific request.

Is there a character limit for text engraving?

Character limits depend on the size and design of the piece. The product page will indicate any restrictions. If you are unsure, please get in touch and we will advise on the best approach for your message.

Can I review the engraving before it is applied?

Text engravings are transcribed exactly as entered, so please double-check spelling, punctuation, and dates carefully at the time of ordering.

Caring for Your Piece

How should I care for my memorial jewellery?

Your piece has been made to last a lifetime. To keep it looking its best:

• Store in the gift pouch or box provided, away from direct sunlight and moisture.
• Remove before swimming, bathing, or using cleaning products.
• Clean gently with a soft, dry cloth. Avoid abrasive materials or chemical jewellery cleaners.
• For silver pieces, occasional polishing with a silver cloth will restore natural lustre.
• Have the piece professionally checked and re-polished periodically if worn daily.

Do you offer a repair or re-polishing service?

Yes — please contact us and we will be happy to discuss aftercare and restoration services for your piece.

Still Have a Question?

We are always here to help. Please get in touch and a member of our team will respond as soon as possible. We understand that these are meaningful, emotional purchases, and we are honoured to be part of your journey.